FREE SHIPPING & RETURNS POLICY
Our Free Shipping Service
Mega Motion Free Standard/Threshold Shipping
Your Mega Motion lift chair purchase includes free threshold delivery, which means your lift chair will be delivered into your front door or the nearest threshold or covered area of your home. If that is your garage, then that is where the carrier is contracted to bring it. This is not curbside--the carrier is not allowed to leave the chair in an uncovered area.
In some rare instances, the carrier may not be able to deliver your lift chair directly to your home or front door. This could be due to weather, a narrow driveway, or having too many stairs to the front door. In these situations, the shipping company may be able to make other arrangements or you may need to pick up the chair at their shipping terminal/office. These cases are rare, but do happen from time to time.
What Exactly Does Free Delivery Include?
Your lift chair ships directly from one of the supplier's warehouse locations in the country and from the nearest location that has your chair in stock. If the driver is able to access your driveway and home, they will bring the lift chair into the threshold of your home. In some rare cases, the freight company may only be contracted to allow their drivers to provide curbside delivery.
The freight company and driver will be in touch with you to set up a delivery time once the lift chair has arrived to the nearest shipping center. Since every carrier is different and every home is different, we cannot guarantee that they are able to bring your chair directly into your front door. We suggest making arrangements to have a friend or family member at your home during the delivery time to help, if necessary.
Our free delivery service with Mega Motion does not include the set up of your lift chair. Instructions for set up are provided and set up is fairly simple. You can always contact Mega Motion's technical department to assist with set up by calling 1-800-634-2508.
If you require in-home delivery and set-up, please visit our white glove delivery page to learn more about this service. You can add white glove delivery for any Mega Motion lift chair at checkout.
UltraComfort Free White Glove Delivery Service
Currently, most UltraComfort lift chair orders include free white glove delivery, which includes in-home delivery and product set up. These free service does not include the extra charges to rural zip codes. Please review our white glove delivery page for more details on this service and double check that your zip code does not fall in a rural white glove delivery service area. Extra charges apply for rural white glove deliveries.
Serta Delivery ServiceSerta Lift Chair purchases include Front Door Delivery. At the carrier's discretion, this may or may not include bring the lift chair inside your door. The chairs are shipped in two pieces in one box. Assembly is fairly simple, however, if you require in-home delivery and set up, you can add this service at checkout for an additional $200.00. This is an expensive service so please be sure to select the right shipping option at checkout.
When Will I Receive My Lift Chair?
If your lift chair is in stock, it generally ships within 2-5 business days (business days do not include weekends and holidays). Lift Chair orders received on weekends and holidays will begin the shipping process the following business day the supplier's office is open. For example, if you order your chair on Saturday, it may not ship until the following Thursday or Friday at the very latest.
Depending on your location, customers generally receive their lift chairs within 5-7 business days after being shipped from the nearest warehouse where your particular item is in stock, when the front door or threshold delivery option is used.
White glove delivery shipping times may take anywhere from 12-14 business days, in some cases it could take longer. We will advise you when your lift chair has shipped and will provide the carrier and tracking details via email or you can track your order directly from our order tracking and fulfillment page: https://freedomliftchairs.com/apps/tracktor/track.
Please Note: Holidays, weather conditions, and other situations beyond our control may increase shipping times since chairs ship directly from the supplier's warehouses via a freight line service. Shipping and delivery times are not guaranteed and are only estimates.
**Anyone with white glove delivery service may experience delays in delivery due to the white glove delivery company's schedule and availability.
If you have any additional questions about our free delivery service or our white glove service, please contact us directly at: firstname.lastname@example.org or call us at: 1.800.201.5309 to speak with one of our knowledgeable and friendly customer care representatives.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that your lift chair is in stock and available for immediate shipment.
If your lift chair is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
You can expect your lift chair to be delivered within 5-7 business days after your lift chair has left our supplier's warehouse, however, shipping times are not always guaranteed as many factors including weather and different shipping company policies may affect the delivery of your order.
If your order is in stock and we process the charges to your credit card, the supplier will ship within two business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 4 business days of your order, feel free to follow up with us at email@example.com.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your lift chair does arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. If the lift chair does not operate, please contact us directly so we can coordinate having a replacement chair delivered and arrange for the broken chair to be picked. If the chair does not work due to a mechanical failure and cannot be fixed under the warranty program, then exchanges are free of charge.
Cancellations & Refunds
All orders can be cancelled as long as the lift chair has not been shipped. If your order has shipped, the 15% restocking fee + any return shipping charges (charged by the supplier to cover original shipping and labor costs) will apply. Original shipping charges are final sale and will not be refunded.
Refunds will only be issued to the original credit card that you used when placing your order. In some cases, you may have to pay some or all of the return shipping charges depending on the original order value.
Items can be returned back to the supplier within 30 days of purchase. After 30 days, your lift chair is not eligible for return. If there is a mechanical failure and the technician cannot fix the problem, then your chair will be exchanged free of charge. Please see our warranty page for more details about the warranty program.
If you are eligible for a return and once the supplier confirms receipt of the chair, you will be provided with a refund less the 15% restocking fee plus any return shipping charges. We will do our best to refund the entire amount within 30 days of the initiated return.
If you refuse your lift chair order upon delivery, you may be charged a 15% restocking to cover return shipping and the Norton coverage may not be valid if the order refusal was not valid.
Full refunds can take up to 30 days to process due to supplier receiving, processing times. We cannot provide you with a refund until the supplier confirms that they have received the lift chair back in as-new condition and Norton provides us with payment to cover your claim.
Please Note: The above return policy applies to Mega Motion and UltraComfort America lift chairs only. Serta lift chairs cannot be returned or exchanged unless the chair has a mechanical failures and defects.
**All returns, exchanges, and refunds are subject to supplier approval. Freedom Lift Chairs drop ships lift chairs from supplier to customer and primarily operates online, therefore, we do not ship or receive product which is why all returns are handled directly through the supplier and are subject to their approval and returns/shipping process.
Freedom Lift Chairs will allow you to exchange your lift chair but exchange shipping charges will apply. Serta lift chairs are final sale. If your lift chair isn't the right size, shape, or color, you are 100% responsible for the exchange shipping fees. If you received the chair, the wrong color, or the chair is broken, then the supplier will exchange/replace your lift chair free of charge.
If you have any questions about our shipping and returns policy, please contact us at email@example.com or call us at: 1.800.201.5309.