Welcome to Our FAQs Page!
Does my lift chair come with free shipping?
Is in-home delivery and set-up included with my lift chair purchase?
Does my lift chair require assembly?
Yes. Lift chairs that are ordered and received using our standard free delivery service require some assembly, which mainly involves attaching the back of the chair to the bottom and making sure all wires are properly connected. Lift chairs cannot be shipped fully assembled due to the risk of damage or lost parts.
Mega Motion's technical department can provide some guidance with assembling your lift chair or you can reference the product manual that comes with the chair. If you require assembly, then you will need to order white glove delivery at checkout. You can contact Mega Motion's tech department at: 1-800-634-2508.
UltraComfort lift chairs require very little assembly.
Do your lift chairs come with a warranty?
Yes. All Mega Motion Lift Chairs come with a one-year in-home service warranty and a limited lifetime warranty on the steel lift mechanism and frame. Please read more on our warranty page.
All UltraComfort lift chairs come with:
- Lifetime Warranty on the Chair Frame, Lift Frame, Recline Frame, and Recline Mechanism
- 3-Year Warranty on Electrical Parts
- Prorated 4-7 Year Warranty on Electrical Parts
- 3-Year Warranty on Mechanical Labor
- 1-Year Warranty on Electrical Labor
- 1-Year Warranty on Fabric & Foam
How long will it take to receive my order?
What happens if my item is not in stock?
Can my lift chair be returned?
Can I cancel my lift chair order?
Orders can be cancelled within 48 hours, after that initial time period, the restocking fee applies.
*Please note, orders cannot be cancelled and returned due to shipping delays.
**Custom orders cannot be cancelled or returned unless they malfunction, however, the supplier's warranty program covers all products that discontinue working or arrive damaged.
What if my lift chair arrives broken or doesn't work?
Please contact us directly to see what may be covered under the warranty and to start a claim if it was due to shipping. You can also visit our warranty page to see what is covered and how the service warranty works. If your chair is not fixable, then the supplier will exchange it free of charge. If the customer caused the damage, then the chair cannot be fixed or exchanged for free; all repairs will be charged directly to the customer.
Will medicare pay for my lift chair?
No, medicare does not pay for a any lift chairs. However, you can purchase your lift chair from any retailer and if you meet the requirements, you may qualify for a partial medicare reimbursement on the lift and seat mechanism. Please call us or email us if you want to learn more about this.
Does Freedom Lift Chairs handle my medicare claim?
No, we do not handle medicare claims since Medicare only provides a partial reimbursement, lift chairs can be purchased from any retailer. The chair must first be purchased from us. We will provide you with a receipt of purchase, which you can include along with your medicare claim package. Please call us if you have any questions.
Are purchases from Freedom Lift Chairs Tax-Free?
We are happy to offer our customers tax-free purchases in all States with the exception of South Carolina. Since we are registered and located in the State of South Carolina, we are required collect taxes on all South Carolina orders. You do not need to do anything at checkout. Just place your order, use any coupon codes for discounts, select shipping your shipping option where applicable, and you are good to go!
Where are your lift chairs made?
Most of Mega Motion's Lift Chairs are made right here in the U.S.A. The components and parts are made up of a combination of American and foreign parts.
All of UltraComfort's lift chairs are made right here in the U.S.A. as well using a combination of domestic and foreign parts.
Are you authorized to sell lift chairs online?
Yes. We are an authorized dealer for Mega Motion and for UltraComfort America.
Do your lift chairs come in other colors or fabrics?
Yes, Many of Mega Motion's lift chair models can be made in other colors and fabrics known as high performance fabrics manufactured by Crypton and Lexi-Sta Kleen. These fabrics resist moisture and stains, are easy to clean and maintain, and protect your chair from moisture damage. Please contact us for more details on the colors and fabrics.
UltraComfort Lift Chairs are also available in additional color performance fabric options.
*Please note: chairs made with a fabric or color that is not in stock will not receive their lift chair for up to 30 business days, possibly sooner because they are made-to-order lift chair options and require extra time.
Do your lift chairs come with heat and massage options?
Yes! Select Mega Motion Lift chairs have a choice of just zoned heating, or they can be made with both heat and massage.
All UltraComfort America lift chairs have a 4-motor heat and massage option.
*Please Note: Chairs made with heat & massage options also take additional time to build as they are generally not in-stock options. In some cases, the supplier may have your specific chair and color in stock, but we cannot promise this.
Don't see your question here?
Please contact us at firstname.lastname@example.org or call us at 1.800.201.5309 and we would be happy to help answer any other questions you may have.