Our Free Delivery Service
Our Free Delivery Service
Your lift chair will be delivered via freight truck and is the free delivery service included with the purchase of your lift chair. The supplier (Mega Motion) uses a variety of carriers depending on the area in which you live. In some cases, some carriers may not be able to access your home or driveway for a variety of reasons. In such cases, the carrier may use another service such as FedEx or UPS to deliver your lift chair, however, this is not a guarantee as some carriers and shipping areas (especially more rural locations) have different service options available, which is beyond Freedom Lift Chair's control.
In a case where the carrier may not be able to deliver your lift chair directly to your home, they may be able to make other arrangements or you may need to pick up the chair at their shipping terminal/office. These cases are rare, but do happen from time to time.
What Exactly Does Free Delivery Include?
Your lift chair ships directly from one of the supplier's five warehouse locations in the country and from the nearest location that has your chair in stock. If the driver is able to access your driveway and home, they will bring the lift chair to the closest dry spot. For example, if the nearest dry spot is your garage, then the driver will bring it to your garage. If it's your front porch, then they will bring it to your front porch. In some cases, the freight company may only allow their drivers to provide curbside delivery.
The freight company and driver will be in touch with you to set up a delivery time once the lift chair has arrived to the nearest shipping center. Since every carrier is different and every home and area is different, we cannot guarantee that they are able to bring your chair directly into your front door. We suggest making arrangements to have a friend or family member at your home during the delivery time just in case to help.
Our free delivery service does not include the set up of your lift chair. Instructions for set up are provided and set up is fairly simple. You can always contact Mega Motion's technical department to assist with set up by calling 1-800-634-2508.
If you require in-home delivery and set-up, please visit our white glove delivery page to learn more about this service.
When Will I Receive My Lift Chair?
If your lift chair is in stock, it generally ships within 24-48 business hours. Lift Chair orders received on weekends and holidays will ship 24-48 business hours starting on the next business day Mega Motion's office is open. For example, if you order your chair on Saturday, it may not ship until the following Tuesday.
Depending on your location, customers generally receive their lift chairs within 5-7 business days after being shipped from the nearest warehouse where your particular item is in stock. Our order department will advise you when your lift chair has shipped and will provide the carrier and tracking details via email. Holidays, weather conditions, and other situations beyond our control could increase shipping times.
If you have any additional questions about our free delivery service, please contact us directly at: firstname.lastname@example.org or call us at: 1.800.201.5309 to speak with one of our knowledgeable and friendly customer care representatives.